Disasters don’t keep appointment calendars. They can strike anytime and anywhere. When they do, Charles Taylor, a leading global insurance provider, immediately deploys a team of first-class professionals and technical experts from one of their 76 offices across 29 countries. They know time is of the essence and to track it, they use Time®&Money from Timewatch.
Charles Taylor prides itself on service excellence. With Time®&Money, Charles Taylor professionals can quickly log expenses on their mobile and allocate them to claims for quick review and approval. This speeds funds disbursement and client recovery. “Our consultants like the fact they can pick up their cases on the road and send timesheets by email each week” said Gordon Groves, Group IT Systems Director. “Users have all taken to the software very well,” said Groves. The simplicity of the system allows Charles Taylor consultants to focus their time and energy on helping clients during an emergency instead of filling out cumbersome timesheets and expense reports.
Timewatch customized their system to suit Charles Taylor’s exact operational requirements. “We were looking for a time recording package that would enable a transparent link into our accounting system” said Gordon Groves, who liaised with Timewatch to implement their system. “We now have a common package across the group that meets our company’s requirements 100 percent.”
In addition, Timewatch created a personalized dashboard with accurate, current data that can be assessed in a glance versus targets. With a staff of over 1800, expenses in multiple currencies and the uncertain nature of the insurance industry, it is critical to constantly assess the state of the business.
“The graphical presentation has much more impact than figures and has been very well accepted,” said Groves. “It would be disastrous if we could not see our business clearly. The whole point is to run our business better.”