What is Professional Services Automation (PSA)?

Schedulers can create any number of views with different resources and resource groups for the various scheduling tasks required. View density is also configurable, both in how many resources fit in 1 screen and the date range visible, as well as the information detailed in every booking.

Drag and drop, skill persistence (ensuring a booking made because of a skill or attribute of a resource, can only be moved to a similar resource with the same skill), real time utilization analysis and seamless syncing with Outlook all help minimize administration overhead and maximize speed and accuracy of scheduling.

It achieves this through flexibility, reduction in data duplication and clever technology.
Schedules and calendars already have details of what employees are working on. Time&Space^® can utilize scheduling, Outlook and Google calendar data to turn appointments into timesheets. This alone saves hours each week.

Flexibility is next. Different people work in different ways. Time&Space^® lets users use whichever time tracking system and method suits their style of working. Via PC, Mac, Phone or Tablet, using a classic timesheet, their Calendar, Timers, even an AI assistant so they can speak to their phone and post time on the go.

Time&Space^® saves everyone time, increases timesheet accuracy and decreases delays in timesheet submission. Imagine getting an extra day’s chargeable work time for each employee each month. For a professional services organization, an extra chargeable day a month, is a 5%^† increase in productivity. If you add it up, that’s an incredibly valuable saving.

^{† Average time savings reported by Timewatch customers.}

Contact us to learn more about how we can help you increase the utilization of your valuable resources.
^{† Average increase in scheduling utilization as reported by Timewatch® customers.}

Time&Space^® uses a customer definable, multi-level resource classification system that can be used to group by skill, skill level, location, language. However you group resources, Time&Space^® can support it and can present these skills an attributes as an expandable tree.

Resource groups can be used when creating views, but they come into their own when making bookings and searching for resources. For example, schedulers can simply direct the system to find a resource or person with a set of attributes with availability on a certain date, and the system will list resources that meet those criteria for them to choose.

Some systems allow conflicts, some stop them completely, but there are situations where conflicting books are desired (multiple provisional bookings for example), and some where conflicts cannot be allowed (for example when one of the provisional bookings become confirmed).

Time&Space ^® allows you to control which types of bookings can exist in conflict, and which ones cannot. We also provide specific tools to draw attention to conflicts, as well as help you resolve them.

Avoid conflicts, block conflicts, manage conflicts or a mixture. Each customer can define exactly how they want their Time&Space ^® system to work.

Bookings are automatically published to employees’ Outlook calendars, and as they already have customer, project and work breakdown details associated with them, employees can turn them into timesheets at the click of a button! It reduces time entry to seconds.

Schedulers save time as there is no need to contact employees to advise them of new or changed appointments, or remind them of upcoming appointments. The system takes care of all of this automatically. Additionally, schedulers can secure appointments in Outlook so that users cannot edit or delete an important booking – something Outlook itself cannot even do. This feature alone saves schedulers hours each week.

The Outlook sync also makes Outlook appointments visible to schedulers, ensuring appointments made in Outlook are visible to schedulers, which avoids duplicate and conflicting bookings.

As with timesheets, the system includes manager approval and review systems, is fully multi-currency compliant and allows for different charge rates by customer and project.

Employee expenses entry is simple and easy, and is available on PC and mobile devices, so users can snap a photo of a receipt and attach it to an expense claim there and then.

Existing employee expenses systems can be linked with easily where needed via our integration tools.

From the timesheet & expense rates you charge, the fixed price structures you use to the approval processes and the format of the invoices, Time&Space^® can be configured to match your billing rules, procedures and format. We support everything from the simplest rates to highly complex rates that vary by person, customer, project date, work performed, or any combination of these.

The system "suggests" draft invoices based on your rules. Users with the appropriate permissions can amend and adjust drafts, and once finalized, invoices can be created in literally any format (using customizable invoice templates) in any currency (with our multi-currency module), and posted to your financial system.

Time&Space^® offer two multi-currency options. The first takes the approach that all products take, which is to convert invoices to the target currency when an invoice is raised.

The second is the more sophisticated approach that is suited to organizations that need to be able to view data from a reporting currency perspective. For example: run projects in their customer’s currency, but also view those projects in the office's currency and at a head office global currency. Needless to say, however you operate, Time&Space^® can support it.

Cost rates value the cost of your employees' time, charge rates are typically the rate you intend to bill to customers, and the billing rate is what was actually billed to the customer.

Combining estimates with actuals and forecasts provides accurate analysis of mid project performance: %age complete vs %age completion, Estimates vs Actuals + Forecast etc.

With this, project managers have unparalleled visibility of project performance and can recognize projects that need attention before they become loss making and take action to correct them, rather than learn after the fact that there were issues.

Even if you operate on a fixed price basis, the triple rating system allows you to analyze profitability, you can compare what you billed to what you could have billed if the project were a time & materials project.

Our products are modern responsive systems, which means they automatically adapt to the device and screen size being used, providing functionality optimized for that device.

There is nothing to download or install on any device, so there are no headaches from unusual phones or older phone OS’s or people not upgrading to the latest release

There’s no corporate security risk from data being downloaded and stored on the device. As everything is run from a browser, users are always running the latest and most secure scheduling system.

It’s simple, it’s easy, it’s fast, it’s future proof, it’s more secure.

Time&Space^® offers a no compromise approach to reporting, multiple configurable reporting tools with powerful security features to allow each customer to configure the perfect reporting environment for themselves and their users. Reporting tools include:
- Traditional Printable Reports
- Interactive Drill Downs
- Dashboards
- Auto Alerts
- Exporting of data

Custom Report Writer
Where additional reports, alternate layouts, dashboards etc. are needed, custom reports can be created. A powerful SQL Report Designer is available for those that wish to develop their own reports. We also offer a cost effective report writing service.

Whatever your requirements, you can build the perfect reporting system for your organization, without limits or compromise.

Drill downs provide spreadsheet like summary views on data. Users can double click on any field to drill down to the underlying data, level by level all the way down to the underlying transactions.

The system is incredibly fast, much faster than traditional reporting, and administrators and managers to rapidly navigate directly to the data or transactions in question, then right mouse click to print or export.

Drill downs provide an unparalleled inquisitive reporting experience. Customers tell us it is their favorite reporting tool and one that sets us apart from other systems. They also tell us that they could not imagine living without it.

Real-time monitoring allows saves administrators hours or days of analysis and preparation time each month, and provide senior managers with the ability to view their Dashboard at any time for up-to-date and accurate data with zero chance of manual preparation error.

Best still, dashboards can be customized, so if your CEO, CFO or managers need a specific Dashboard, it can be created for them.

According to security experts Arxan & ISSA.org, 97% of all paid Android and iPhone apps and 80% of free apps have been hacked. However unlikely, mobile Apps pose a security risk. Mobile Apps run on the device and download corporate data such as customers, employees, projects, appointments etc. to the device. As employees phone and tablet devices are often outside of the security control of the organization’s IT group, mobile apps constitute a very serious security risk both in use and if they are lost or stolen.

Time&Space^® operates in exactly the way Arxan and ISSA recommend – responsive web apps designed to run on all devices. There is no data downloaded, nothing stored locally, no security risk in use and no data security risks should a device be lost or stolen.

Although each integration scenario is unique, there are standard tools that we provide that allow for real-time integrations to be established.

We offer a range of standard integrations via plugin apps, but often organizations want to customize the interfaces in some way. To support this we added Custom Apps. This allows for a standard app to be customized as you need it, and then made available just to you.

In some cases, particularly with on-premises systems, more traditional custom interfaces are needed via APIs. Here, whether you have in-house developers or need assistance, Timewatch will help you design, create and implement the perfect integration system.

Timewatch® specialize in meeting our customer’s requirements as precisely as possible.

1) Our products are highly adaptable and configurable
2) Apps allow industry specific and advanced features to be downloaded where needed
3) Report writer allows for a perfect reporting match
4) APIs allow for integration
5) Custom Apps allow unique functionality to be created without affecting future upgrades

Contact us to learn more about how customizable and configurable Time&Space^® is and how we can meet your specific requirements.

Scheduling system saves employees and schedulers time by streamlining the scheduling process. Additionally, scheduling dove-tails into time tracking, saving employees hours each week by turn their calendar appointments into timesheets. This potentially adds up to days each month. Scheduling also helps increase the utilizable time for employees.

There are many more time saving areas, but as these differ for each organization, the the ROI profile also varies by organization. We are happy to work with you to create an ROI calculator for your organization. Please contact if you would like assistance with this.

^{† Customers report an average time saving of between 4 & 8 hours a month.}

Of the 3 pre-configured bundles there is the simple but capable Essentials edition, the more advanced Pro edition and the powerful, scalable and adaptable Corporate edition.

Where a mixture of features or a special configuration is required, we offer the ‘Choice’ edition. The Choice edition allows customers to design their perfect system, with the exact mix of features they do and do not want. Choice customers work with our system implementors to design their configuration, and only pay for the features included in their design.

Customers can even start with an off the shelf bundle when the start, and migrate to a Choice edition as their knowledge of the system grows and their needs evolve.

If you wish to discuss your specific requirements, contact us, our product specialists will be happy to help.