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customer service Archives - Timewatch

How United Airlines Could Have Avoided a PR Disaster and Stock Price Crash Before Anyone Got To The Airport

By Cloud products, Customers, resource scheduling and planning, Scheduling, time tracking, Timesheet, Whitespace

The first rule every business should employ when facing a public relations crisis is to never employ a system in the first place that could later lead to major problems. Executives at United Airlines are learning this the hard way after a shocking video of an incident on United flight 3411 from Chicago to Louisville on April 9.

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