Outlook, Office 365, Timesheets: How Timewatch Helps Canada Win Gold at the Olympic and Paralympic Games

The Canadian Sport Institute Ontario: Headquartered in Toronto, Ontario.

The Client

The Canadian Sport Institute Ontario plays a key role in developing and training athletes hoping to represent Canada – and produce their best possible performance – at the Olympic and Paralympic Games.

CSIO athletes currently include gymnast and Olympic Gold Medalist Rosie MacLennan, beach volleyballer Heather Bansley and kayaker KC Fraser among many others.


The Institute employs approximately 50 full-time staff and supports individual athletes through funding, education, and sports science resources. The Institute’s sport science staff are experts in nutrition, biomechanics, physiology, psychology, and strength and conditioning. Each expert works as part of a team supporting athletes and coaches.

Communication within the teams – with staff and athletes often located in different parts of the country – is important for the success of individual athletes and the CSIO program as a whole.

The Challenge

CSIO operates out of three main facilities – a headquarters at the Pan Am Games Sport Centre in Toronto as well as satellite offices at the National Cycling Centre in Milton, Ontario, and the National Rowing Centre in London, Ontario.

However, because athletes typically train in their own home environment, sports science staff are often on the road working with athletes.

CSIO faced challenges tracking its staff’s time and service delivery as they worked with athletes across Canada. It was important for the organization to adopt a time tracking system that fit into the regular daily habits of staff who were spending a considerable amount of time out of the office traveling to visit athletes in different locations.

The Timewatch Benefit

CSI implemented OutlookTime® which runs inside Outlook and allows staff to allocate customer and project details to appointments and are then posted as timesheets with the click of a button.

“We are using the Outlook Timesheet module to track our staff’s time against the service contracts we have with each sport and athlete,” explained CSIO’s Andrew Moss.

“In the future we will be adding the Time&Space® module so we can integrate our facility booking with the web timesheet and usage into Outlook as well.”

According to Moss, a key benefit of Timewatch against other vendors is its ability to integrate into Office365.

“Office 365 was already a tool used by all our staff,” said Moss.

“We can now produce weekly reporting of the services delivered against our service contracts and make sure our service delivery model and contracts are viable. Our ability to generate timely reports help us run our operation more effectively.”

CSIO has approximately 25 different Olympic and Paralympic sports as clients who all invest significant money in the Institute on the basis of it being able to deliver important services. It is critical for CSIO to be able to track the services it provides across a wide geographical area and on sometimes unorthodox schedules.

“We are now able to provide weekly ‘planned versus actuals’ reporting to make sure we are on budget,” said Moss.

“Going forward, we’ll be integrating the space and resource scheduling capability to manage our two high-performance facilities.

“I 100-percent recommend Timewatch services to other organizations looking for a seamless way to manage staff and facilities within an environment that already uses Office 365 and need timesheets.”