WhiteSpace® simplifies the process of scheduling across multiple timezones. Simply specify the date, time and timezone a booking is to be made in and WhiteSpace® works out the local time for each attendee and displays the booking in both meeting and user time.

  KEY FEATURES >
  • Multi Timezone support
    complete time zone scheduling solution; tracks resource, User and booking time zone
  • Flexible
    you specify the bookings' timezone - all resources are linked to that time
  • Save Embarassment
    from costly scheduling errors made when booking across timezones
  • No errors
    whereas Outlook and other systems can only manage bookings at your resource's time zone and is unaware of your customers' time zones. With WhiteSpace® you specify the timezone the booking needs to be made in and WhiteSpace® does the rest. There is no manual adjustment of start time to cater for time zones, no confusion over s Summer / winter time differences in your time zone or the target bookings' time zone, and most importantly, no errors
  • Multi-user
    allows multiple users from multiple locations in multiple timezones to schedule and plan resources simultaneously
  • Schedule by time zone
    filter resources by time zone so that schedulers can only view, schedule and plan resources from a list of applicable timezones you define
  • Synch with Outlook
    seamlessly publishes bookings in Outlook and synchs bookings made in Outlook at the right time relative to time zones
  • Automatic
    processing of all worldwide time zones, summer / winter times
  • Comprehensive database
    of all worldwide time zones and their past and future rule changes
  • Update Service
    maintains timezone database with latest timezone changes from all countries worldwide
  NEXT STEPS >

WhiteSpace® - Scheduling across time zones

When scheduling resources across time zones, you need to know everyones' timezone and how they relate to each other at the time you are making bookings.

Often, as a courtesy to customers, or to avoid confusion, schedulers make bookings in the customer's timezone - after all, getting the time wrong is not only embarassing, it wastes your resources' and your customers' valuable time... and as we all know, time is money!

Offsets, daylight savings, how hard can it be?
You are probably familiar with time zone offsets and clock changes for summer and winter time, you may be aware that the adage "spring forward, fall back" is opposite in the southern hemisphere and that these rules are constantly changing throughout the year (click here to see how often), but unless you keep up to date with every rule change and the dates in which they apply, you are going to make mistakes when scheduling bookings.

Getting it right
Sure, you can learn all of the rules you use and make an effort to keep up to date with them, but why bother when WhiteSpace® does all the hard work for you, and gets it right every time?

WhiteSpace® recognizes each resource's timezone, as well as the home timezone of the booking being made. This ensures that if a resource is replaced or a booking moved past a timezone rule change, that it is rebased correctly.

Lets look at an example of someone in New York that books a web sales presentation with a prospect in London for 1:00pm London time.

They book the meeting in


 Views show each Resource's TimeZone, mouseover shows local & booking time

Outlook in local time but later have to postpone the meeting for a week. However as New York and England change daylight savings time at different times and England has moved into summer time, the sales person is an hour late and the prospect not impressed.

You are probably thinking this doesn't happen that often, but for any two given locations, changes occur up to 4 times a year, and daylight savings time changes occur at different times for different countries all over the world. This is further complicated because governments of countries and states around the world declare timezone changes literally at the drop of a hat - in 2009 alone there were 68 timezone changes made, and that's a lot to keep track of.

Most systems, including MS Outlook, are only aware of the resources' timezones and only hold timezone rule data for the next daylight time change, which although perfectly acceptable for personal bookings, will result in errors where you are scheduling bookings with people in other time zones, especially when scheduling into the future.

Total time zone management

For complete and correct time zone management, a system must cater not only for the user's time zone, but the resource's time zone, the time zone of the booking itself and it must maintain a database of each country's time zone rules, keep up to date with rule changes and apply these every time a booking is moved to a different date or a different resource.

Auto timezone update processed automatically

WhiteSpace® does all of this: seamlessly managing time zones, offsets and summer / winter time changes as well as automatically updating your time zone database so that you don't have to - which instead allows you can focus on your customers. It can also be seamlessly integrated with MS-Outlook to augment the user convenience of Outlook, with the time zone accuracy of WhiteSpace®.
 
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